Policies

Thank you for visiting our store!

Security & Privacy Policy

Information We Collect

We collect several types of information about you for various purposes:

  • Order Information: When you place an order, we collect personal information such as your name, billing address, shipping address, email address, and phone number. This is necessary to fulfill your order, communicate order updates, and send invoices.
  • Device Information: We automatically collect certain information about your device when you visit our store, including your web browser, IP address, time zone, and some cookies that are installed on your device.
  • Browsing Information: We may collect browsing information, such as pages viewed and products looked at, to understand your interests and offer a better user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Fulfilling Orders: Processing your payment information, arranging for delivery, and sending you order confirmations and updates.
  • Communicating with You: Responding to your inquiries, sending promotional emails (with your consent), and providing customer support.
  • Improving Our Store: Analyzing your browsing behavior to improve our store offerings and user experience.
  • Targeted Advertising: Delivering targeted advertisements based on your browsing activity (with your consent).

Sharing Your Information

We share your personal information with third-party service providers who work on our behalf, such as payment processors, shipping companies, and marketing agencies.

We will only share your information with these providers to the extent necessary to perform their services.

We may also disclose your information if required by law or to protect our rights and property.

Data Retention

 

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain certain information for legal and accounting purposes.

Your Control Over Your Information

You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications from us. Please contact us using the information below to exercise these rights.

Cookies

We use cookies on our website. Cookies are small data files that store information on your device when you visit a website. They are used to improve your browsing experience and remember your preferences. You can disable cookies on your web browser, but this may limit certain functionalities of our store.

Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy

Our website is not intended for children under the age of 10 We do not knowingly collect personal information from children.

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

 

Contact Us

For any questions about our Privacy Policy or your information practices, please contact us by email at info@merchandco.co.za or by mail using the details provided below:

Merch And Co

 

Terms of Service

Welcome to our store!

These Terms of Service ("Terms") outline the rules and regulations governing your use of our website (the "Website") and the services offered by Merch And Co the "Service").

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website.

1. Use of the Website

You may only use the Website for lawful purposes. You agree not to use the Website:

  • In any way that violates any applicable laws or regulations.
  • For any unauthorized or illegal purpose, which includes, but is not limited to, copyright infringement or trademark infringement.
  • To harm, abuse, or interfere with our servers, network, or computer systems.
  • To impersonate any person or entity.
  • To collect or store personal information about other users without their express consent.

2. User Accounts

You may need to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information, including your password. You are also fully responsible for all activities that occur under your account.

3. Intellectual Property

 

The Website and its content, including but not limited to text, graphics, logos, images, and software, are the property of Merch And Co or its licensors and are protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or commercially exploit any of the content without our express written permission.

4. Orders and Payment

If you place an order through the Website, you agree to pay the full amount for the order, including any applicable taxes and shipping fees. We reserve the right to cancel any order at any time for any reason.

5. Shipping

We will use commercially reasonable efforts to ship your order within the timeframes specified. However, we are not responsible for any delays caused by shipping carriers or other unforeseen circumstances.

6. Returns and Refunds

Our return and refund policy is available on a separate page of the Website. Please refer to that policy for details on how to return an item and receive a refund.

7. Disclaimer

The Website and the Service are provided "as is" and without warranties of any kind, express or implied. Merch And Co disclaims all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. Merch And Co does not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or other harmful components.

8. Limitation of Liability

In no event shall Merch And Co, its officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of or in any way connected with your use of the Website or the Service, even if advised of the possibility of such damages.

9. Termination

We may terminate your access to the Website for any reason, at any time, without notice.

10. Governing Law

These Terms shall be governed by and construed by the laws of South Africa, without regard to its conflict of law provisions.

11. Dispute Resolution

Any dispute arising out of or relating to these Terms will be resolved by binding arbitration

12. Entire Agreement

These Terms constitute the entire agreement between you and Merch And Co regarding your use of the Website.

13. Changes to the Terms

We may update these Terms at any time. We will notify you of any changes by posting the new Terms on the Website. You are advised to review these Terms periodically for any changes. Your continued use of the Website after the revised Terms are posted will be considered your acceptance of the changes.

14. Contact Us

If you have any questions about these Terms, please contact us by email at info@merchandco.org or by mail using the details provided below:

Merch And Co

 

 

Shipping & Delivery Policy

Here's what you can expect:

  • Order Processing: We typically process orders within 1-4 business days. Once your order is processed, you will receive a notification with a tracking number (if applicable).
  • Shipping Methods: We offer convenient and reliable delivery through our trusted partner, Pudo. Shipping options and estimated delivery times will be displayed during checkout. Unfortunately, these options may vary depending on your location and Pudo's coverage area.
  • Delivery Coverage: Pudo's extensive network allows us to deliver to a wide range of locations. While we cannot specify all deliverable areas at this time, be assured we are working diligently with Pudo to bring our products to a wider audience.
  • Delivery Limitations: In some cases, Pudo's delivery network may not yet cover your area. If this is the case, we will notify you as soon as possible and offer alternative solutions, such as exploring alternative shipping options or arranging for pick-up at a designated location (if available).

Stay Informed:

We are committed to expanding our delivery reach, both independently and through our partnership with Pudo. Sign up for our newsletter or follow us on social media for updates on new delivery areas!

Contact Us:

If you have any questions about our shipping policy, or Pudo's delivery network, or would like to inquire about delivery to your specific area, please don't hesitate to contact us at 071 860 0440 info@merchandco.co.za

We appreciate your understanding and patience as we continue to grow and improve our services.

Contact Us

We'd love to hear from you! Here are ways to get in touch:

  • Email: info@merchandco.co.zs
  • Phone: 067 980 6425 (Monday-Friday, 9:00 AM - 5:00 PM)
  • Whatsapp: 071 860 0440